Privacy Policy

1. Information We Collect

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or locate you for vehicle dispatch. Personally identifiable information may include:

• First name and last name
• Phone number
• Email address
• Vehicle location / address / mile marker
• Vehicle make, model, and condition notes

2. Use of Your Personal Data

The Company may use Personal Data for the following purposes:

• To provide and maintain our Service: including dispatching tow trucks and roadside operators to your location.
• To manage your requests: To attend and process your requests for free quotes, estimates, and vehicle transport.
• To contact you: To contact you by email, phone calls, or SMS text messages regarding service arrival times and dispatch updates.

3. SMS Communications & Consent

By providing your phone number and submitting our contact/estimate forms, you consent to receive SMS communications from Joffrey Towing. We use text messaging to send immediate dispatch updates, estimate confirmations, and service follow-ups.

SMS opt-in data and consent will not be shared with or sold to any third parties for marketing purposes.

4. Disclosure of Your Personal Data

We do not sell your personal data. We may share your personal information in the following situations:

• With Service Providers: To assist in dispatching emergency transport equipment to your exact GPS coordinates.
• For Legal Requirements: If required to do so by law or in response to valid requests by public authorities.

5. Security of Your Personal Data

The security of your Personal Data is important to us. While no method of transmission over the Internet is 100% secure, we use commercially acceptable physical, electronic, and administrative safeguards to protect your information.